Accessibility Statement

How we work to make maplepont.com and our chauffeur service usable by everyone, where we fall short, and how to reach us.

Our commitment

We want everyone to be able to book and use Maplebridge. We aim for maplepont.com to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

We provide our service in a manner consistent with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation, as clause 10 of our Terms of Service sets out. We test the site's pages and forms with automated accessibility checks before each release, and fix what they find.

Known limitations

  • Some parts of the site come from other companies: address suggestions from Google Maps, and the card payment form from Stripe. We cannot change how those parts work.
  • The site is in English only at present. A French version of our Terms of Service is available on request before you book.
  • Replies from Arthur, our chat assistant, are written automatically. For anything important, or if the chat is hard to use, call or email us instead.
  • Automated checks do not catch everything. If something on the site gets in your way, please tell us.

Requesting an accessible vehicle

Tell us what you need when you book, in the booking notes or by phone. Wheelchair-accessible vehicles are available in some cities, so we confirm what we can provide for your trip before the day.

Folding wheelchairs, walkers and canes fit in every vehicle class, and your chauffeur helps with loading and stowing them. Service animals are always welcome, in every vehicle, at no charge and with no advance notice.

Documents in other formats

Our Terms of Service, Privacy Policy and other documents are available in large print, as screen-reader-compatible HTML, or read aloud over the phone, on request. Our internal Accessibility Policy, which describes our customer-service standards under the AODA, is also available on request.

Feedback and contact

If you have trouble using the site or our service, or have a suggestion, tell us the page and what happened:

This statement was last reviewed on 9 October 2026.