Contact Us

Whether you need assistance with a booking, have a question about service, or are an international operator looking to establish a Canadian ground transportation relationship, our team is ready to help.

Get in Touch

24/7 Support Line

+1 (888) 627-5313

General Contact

support@maplepont.com

Canadian Headquarters

100 King St W, Suite 5600, Toronto, Ontario, M5X 1C9, Canada

Visit our Help Centre

Visit our Help Centre for information on bookings, pricing, Canadian taxes, cancellations, and account setup.

→ Visit Help Centre

Send a Message

Required: fields marked with an asterisk must be filled in

Phone

We reply within 24 hours.

By sending this message you agree we may use your details to respond to your inquiry. See our Privacy Policy. We will not add you to marketing email without your consent.

Institutional Logistics

Corporate or Institutional Inquiry?

For corporate ground transportation programs, RFQ responses, formal proposals, and institutional procurement engagement, please visit our dedicated corporate channel.

INSTITUTIONAL TRANSPORTATION

Where to send what

  • A new booking

    Book online at maplepont.com/book, or call us and book by phone. A booking is confirmed once you have our email confirmation.

  • Changing or cancelling a booking

    Call +1 (888) 627-5313, email support@maplepont.com, or use your account. Cancelling more than 24 hours before pickup costs nothing; the charges closer to the time are in clause 5.1 of our Terms.

  • A charge you want to query

    Email support@maplepont.com within 15 days of the charge or invoice. We send you the supporting records, such as timestamps and route data, and anything not in dispute stays payable in the meantime.

  • Your card on file

    Email support@maplepont.com to withdraw permission for future charges. We then arrange payment with you before your next booking.

  • Your personal information

    Write to our Privacy Officer, whose details are in clause 1 of our Privacy Policy.

  • Corporate, government and institutional travel

    Handled by our institutional team on maplepont.ca.

What to have ready

For a trip already booked: the booking reference from your confirmation email, the date and time of the pickup and, for an airport pickup, the flight number. For a new trip: the pickup and drop-off, the date and time, how many passengers and bags, and whether anyone travelling needs extra help getting in and out of the car.

Questions about reaching us

Is the phone line staffed around the clock?

Yes. +1 (888) 627-5313 is answered 24 hours a day, seven days a week.

Where is your office?

Our head office is at 100 King Street West, Suite 5600, Toronto, Ontario M5X 1C9.

Can I book by phone or email instead of online?

Yes. You can book by phone, by email or through the booking form on this site. A booking is confirmed only when we send you a written confirmation by email.