Cookie Policy
What maplepont.com keeps in your browser, what loads only with your consent, and how to change your choice.
Our approach
On your first visit, a banner asks whether you accept analytics cookies. Until you answer, and if you refuse, only the strictly necessary technologies below run. We do not use advertising cookies and we do not sell information to advertisers. The banner's “Marketing” choice is not used today.
This policy goes with our Privacy Policy, which says what personal information we collect, why, and your rights over it (clause 6 is about cookies and tracking).
Analytics, only with your consent
If you accept analytics cookies, these load, and nothing from them loads or is sent before you do:
- Google Analytics 4 (Google LLC), to understand how visitors use the site. It also gives Google Ads which advertisements led to a booking or a phone call, as an import rather than through a separate tag on the site.
- Microsoft Clarity (Microsoft Corporation), to see how a page is actually used: clicks, scrolling and a replay of the page, with everything you type into a form masked in your browser before it is sent.
- Google Tag Manager (Google LLC), which loads Microsoft Clarity and nothing else, and itself runs only after you accept.
- Sentry (Functional Software, Inc.), for error reports: when something breaks, it sends us the error, the page it happened on and basic browser information, so we can fix it. It keeps nothing in your browser.
Each sets its own cookies in your browser for that purpose.
Strictly necessary technologies
Some things run whether or not you accept analytics cookies, because the site cannot work, or cannot be kept secure, without them. None of them is used for analytics or advertising, and each runs only on the pages that need it.
| What | Provided by | When it runs | What it keeps in your browser | Why |
|---|---|---|---|---|
| Your cookie choice | Maplebridge | Once you answer the cookie banner | cookie-consent (local storage) | Remembers your answer, so the banner does not ask again |
| Language | Maplebridge | Every page | i18nextLng (local storage) | Keeps the site in the language it was shown in |
| A booking in progress | Maplebridge | When you search for a trip and go on through the booking | lastSearchState and mb_pickup_details_draft (session storage, gone when you close the tab); mb_pending_trip (local storage, removed when you sign out) | Keeps your trip while you sign in and complete the booking |
| Signing in | Google Firebase Authentication (Google LLC) | On the sign-in, booking and account pages, and on every page once you have signed in on this browser | Firebase's sign-in record (browser database); mb_had_session, mb_email_for_sign_in and the short sign-in pauses mb_cooldown_* (local storage) | Keeps you signed in, completes an emailed sign-in link, and slows repeated sign-in attempts |
| Security check | Google reCAPTCHA, through Firebase App Check (Google LLC) | On the booking, sign-in, account and payment pages; when you send a form or use the chat; and on pages you open while signed in | reCAPTCHA's own cookies and storage | Tells our servers that a request comes from a real browser on our site, not an automated script |
| Card payment | Stripe, Inc. | On the payment step only | Stripe's fraud-prevention cookies, __stripe_mid and __stripe_sid | Helps Stripe detect and prevent card fraud |
| Site notices and reviews | Google Cloud Firestore (Google LLC), our database | On pages that show a site notice or reviews | A copy of the current notice for this visit, and whether you closed it (session storage) | Reads the current site notice and the published reviews. As with any web request, Google, as our host, sees your browser's internet address |
| Chat | Maplebridge (replies from Arthur, our assistant, are written by Groq) | When you open the chat | mb-arthur-conversation, mb-support-chat (session storage, gone when you close the tab) | Keeps the conversation while you move between pages |
| Address suggestions | Google Maps Platform (Google LLC) | When you start typing in an address field | Nothing of ours | Suggests addresses and measures the trip, so the fare can be worked out |
Google Analytics 4, Google Tag Manager, Microsoft Clarity and Sentry are not in this list: they load only after you accept analytics cookies, as described above.
Changing your choice
You can change your answer at any time. The button below opens the cookie banner again with your current choice. If you turn analytics off after accepting it, the page reloads, and analytics does not load again until you accept it.
You can also set your browser to refuse cookies, or clear this site's data in your browser; the banner then asks again on your next visit. Refusing the strictly necessary technologies may stop sign-in, booking or payment from working.
Questions
Write to our Privacy Officer at privacy@maplepont.com, or call +1 (888) 627-5313, answered 24 hours a day.
Last updated 31 October 2026.