Chauffeur travel for your organisation
A fixed Canadian-dollar fare agreed before the trip, an itemised receipt after it, and charges set out in published terms rather than decided case by case.
Talk to us about your travelHow a Maplebridge booking works for a business traveller
This is the service a traveller gets and the basis you are billed on. All of it is set out in our Terms of Service.
- A fixed price, in Canadian dollars
- The fare is shown and confirmed before the booking is made, with HST (13%) shown as its own line. No surge pricing and no short-notice premium: the same trip costs the same booked two hours ahead or two weeks ahead.
- Waiting time, already included
- 60 minutes on airport pickups, measured from when the aircraft actually lands, and 15 minutes elsewhere. Our dispatch team checks the flight's arrival time and adjusts the pickup.
- No gratuity, ever
- No gratuity is expected by your chauffeur. Nothing is added to the fare and your traveller is never prompted for a tip, which keeps expense claims predictable.
- Changes and cancellations
- Free cancellation more than 24 hours before pickup. Inside that window, clause 5 of the Terms sets out exactly what is charged — no discretion applied after the fact.
- Where we book online today
- Trips that start or end in Ontario, including cross-border trips to the United States. Anything else is arranged by contacting us directly.
- An itemised receipt for every trip
- Base fare, any additional distance or waiting time, and HST, each against the record it is based on — so a disputed line can be checked rather than argued.
What can be added to a fare, and at what rate
Clause 4 of the Terms lists every charge that can reach a card after the trip. There are three. The waiting rates are below, in Canadian dollars, before HST; additional distance is billed per kilometre at the rate for the vehicle class that clause 4.4 of the Terms sets out.
| Vehicle class | Waiting, per minute |
|---|---|
| Executive Class | $1.70 |
| Executive Van / SUV | $2.63 |
| First Class | $4.20 |
- Waiting is billed only beyond the complimentary period — 60 minutes on an airport pickup, 15 minutes elsewhere.
- Additional distance is billed only where your traveller asks for a detour, an extra stop or a different destination. Distance caused by our routing, traffic or a road closure is not billed.
- Additional time on an hourly booking is billed at that vehicle's hourly rate in 15-minute increments. Hourly bookings include 40 km for each booked hour — 80 km on a two-hour engagement — applied to the engagement as a whole.
- Executive Sprinter is offered on an hourly basis only, so its additional time is always billed at the hourly rate rather than by the minute.
Each of these appears on the receipt as its own line with the record behind it — minutes waited, kilometres driven, time used. A charge can be disputed in writing within 15 days and we provide the supporting records, including timestamps and route data.
Cancellation, in writing rather than case by case
Plans change more often on business travel than on any other kind, so the schedule is published rather than applied at our discretion.
| Notice given | Charge |
|---|---|
| More than 24 hours before pickup | No charge |
| 2 to 24 hours before pickup | 50% of the confirmed fare |
| Less than 2 hours before pickup | 100% of the confirmed fare |
| No-show | 100% of the confirmed fare |
What a travel manager can rely on
Published rates
The fare, the waiting and per-kilometre rates and the cancellation schedule are all published in our Terms. Nothing is priced at the kerb and nothing is negotiated with the chauffeur.
A record behind every line
Each receipt shows the base fare and each additional charge against the record it is based on. A charge can be disputed in writing within 15 days and we provide the supporting records.
Pre-arranged, not on demand
Every trip is booked ahead and confirmed in writing by email. We are not a ride-hailing service, so a traveller is never left matching with whoever happens to be nearby.
Booking for a team
Individual trips that start or end in Ontario can be booked on this site, by phone or by email — a booking is confirmed only when we send written confirmation. For repeated or multi-vehicle travel we issue a written quotation stating the rate, duration, vehicle class and taxes, valid for 14 days.
Where we invoice rather than charging a card, payment is due on the terms stated on that invoice.
Talk to us about your travel →Corporate and institutional accounts
Corporate programmes, event and delegation logistics and institutional accounts — including purchase-order billing and Master Service Agreements — are arranged through maplepont.ca and governed by the agreement issued for that engagement.
Visit maplepont.ca →